We Offer Exceptional Customer Service & Technical Support

At Giant Communications Group, we’re committed to providing full support for our services and clients. Whether you have questions about your phone or need assistance with your bill, our customer service team is here to help. You can also find answers to common questions below.

How’s the coverage?

Our coverage is top-notch, with nationwide 4G LTE service. 96% of Americans are covered by our network, ensuring you stay connected no matter where you are.

How do I pay my bill?

Paying your bill is easy and flexible. You can make payments in-store, online, or over the phone. Please note that convenience fees may apply.

Can you transfer my contacts, photos, etc.?

Absolutely! Our friendly team will handle transferring all your contacts, photos, and other data to your new phone, so you don’t have to worry.

Can I keep my same number?

Yes, you can keep your number. As long as your current service is active, we’ll make sure you keep the same number. To ensure a smooth process, please contact your current provider for your Account Number and PIN.

When is my first bill due?

Since we offer a prepaid service, your first bill is due when you sign up with Metro by T-Mobile. Subsequent bills will be due on the same date each month. For example, if you sign up on the 23rd, your bill will be due on the 22nd each month going forward.