Support

We Offer Exceptional Customer Service & Technical Support

Giant Communications offers full support for our service and clients. Whether you are having issues with your phone or just have questions on your bill, our customer service team will be happy to assist you. You may also find some of the Q&A below helpful as well.

How is the Coverage?

Our coverage is awesome. We offer nationwide 4G LTE coverage. 96% of Americans are covered by our network.

How do I pay my bill?

Paying your bill is simple and convenient. You can pay in the store, online or over the phone. Convenience fees may apply.

Can you transfer my contacts, photos etc?

Of course! Leave it to our friendly team. We will transfer everything over to your new phone for you.

Can I keep my same number?

Yes, you can. If you want to keep your phone number, we will make sure you do as long as your service is still active with your current provider. To make the process go as smoothly as possible, contact your current provider and get your Account Number and PIN. We will need that information in order to keep your number.

When is my 1st bill due?

Since we are a prepaid service, your first bill is due when you sign up with Metro by T-Mobile. Every bill following will be due on the date before you initially signed up. For example, if you signed up on the 23rd of October, your bill would be due on the 22nd of every month.

Giant Communications operates as an authorized dealer for Metro by T-Mobile, selling innovative voice plans and data services that combine the quality of a big carrier with the affordability of a prepaid provider. As a subsidiary of T-Mobile, Metro PCS was founded in 1994 and has become one of the nation’s leading providers of unlimited wireless plans and services. Metro by T-Mobile customers have the advantage of operating on T-Mobile’s robust 4G LTE high speed data network, giving customers the advantage of unlimited data usage on every plan. Coverage maps featured on this website does not indicate actual coverage. Contact us directly for full terms & conditions of service. Restrictions apply to all plans and promotions featured on our website. Stock images may not be representative of actual devices sold.

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We Offer Exceptional Customer Service & Technical Support

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